Customer
A UK Travel & Tourism company

Scope of Requirements
Managed Voice infrastructure into Indian off shore location

A future proof and scalable solution that can grow to support all global telephony requirements including the call centres.

The cost effective transport of corporate traffic between India and the UK Headquarters using existing IP VPN data connection.

To be capable of carrying approx 300,000 minutes per annum initially.

Solution Provided
Redundant Cisco IP Telephony servers deployed in the UK, with the 80 users in India acting as extensions from ‘home’ IP PBX.

A data link upgraded to support the voice volume requirements, for On Net traffic.

A managed service with break-fix of IP Phones included in solution price.

The solution price includes all hardware and professional service costs, and is fixed for the duration of the contract with no CAPEX.

Financial Benefits
A bundled solution cost based upon a managed monthly handset charge, fully compliant within the constraints of the Indian Regulatory Authorities.

The cost was circa 45% less than comparable IDD call made via existing PABX, including

Fully Managed Service ‘End to End’ for network and IP-PBX

All IP-PBX hardware, software licences and annual maintenance

All IP-PBX hardware, software licences and annual maintenance

All call charges (access circuits and pence per minute) for 300,000 minutes per annum between India and the UK

The ability to call OffNet to any PSTN telephone number, from either India or UK Example costs to call (Australia, Hong Kong, Japan, Singapore, Western Europe, NAM) average price per minute 3.4 cents

All call charges (access circuits and pence per minute) for 300,000 minutes per annum between India and the UK

Within 18 months, this small solution was upgraded to facilitated deployment to 1500 users in the new corporate Head Office.