Customer
Myair.com – the Italian Low Cost Airline

Scope of Requirements
With airline costs spiraling there was an active need to reduce cost and generate new revenues.

Despite many customers using the internet to book, ‘voice’ call volume continues to grow handling Reservations and Customer Support enquires.

In line with many other airlines Myair chose to reduce it costs of in-bound call centre support by migrating from its international and ‘no-cost’ telephone numbers to ‘low-cost’ premium rate numbers.

Solution Provided
Tripudio have provided a uniform and single source to collect all pan-European reservations calls and deliver them into Myair’s contact centre.

Specific numbers for reservations and customer services provide a uniform ‘customer journey’ for all customers, acting a complementary channel to the internet.

Financial Benefits
Significant cost reduction of telecommunication costs and new ‘ancillary revenue’ income generated from each in-country PRN number.