Customer
Careline Services

Scope of Requirements
Outsource of Visa and Passport application enquires; the need to meet the increased demand of enquires at worldwide British Consular offices and Embassies.

A desire by the British FCO to improve service responsiveness to its population of ‘ex-pats’ and other foreign nationals overseas seeking advice.

Solution Provided
A cost effective and secure call collection to handle worldwide Visa applications from Australia, Canada, Europe, New Zealand and USA and their delivery to a UK call centre.

Financial Benefits
Revenue Generative Call collection services were deployed for pan-continental markets allowing filtering / segmentation of calls prior to their delivery to the call centre staff.

The income from each call effectively now pays the costs of the call centre; i.e. customer service provision is now self funding.