Customer
Travelport – a major global GDS & Travel Systems company

Scope of Requirements
Travelport wanted to enhance customer service levels whilst reducing costs to its diverse international customer base. A particular desire was to encourage the use of its market leading ‘self service’ system to answer typical FAQ’s, leaving its call centre free to focus upon complex technical support issues.

Solution Provided
Tripudio established a uniform and single source network to collect all EMEA telephone enquiries, segmenting major accounts. Advice and processing of Regulatory applications expedited the pan – continental implementation.

Financial Benefits
A one-stop-shop for all international telecommunication services has reduced multi-vendor management issues, leveraged call volume discounts and streamlined multi-national operations support.