Customer
SAS – the leading international airline of the Nordics

Scope of Requirements
In line with many other airlines SAS has an aggressive cost cutting program and so wanted to reduce the costs of call centre support by migrating away from expensive toll-free 0800 telephone numbers to ‘low-cost’ revenue generative numbers

Solution Provided
Tripudio have provided a uniform and single source to collect pan-European reservations calls and deliver them into SAS’ Tallinn contact centre in partnership with SITA, SAS’ first choice data network supplier.

Specific numbers for reservations and customer services provide a uniform ‘customer journey’ for all customers, acting a complementary channel to the internet

Financial Benefits
Reduction of telecommunication costs in each country market.