Customer
HMV – the leading international music and entertainment retail chain

Scope of Requirements
Continued business expansion is driving up demand for customer services and sales fulfillment needs across Europe via telephone.

Solution Provided
A new sales service / customer help desk required inbound call collection. A new local 0818 xxx telephone number was deployed in Eire (RoI) to collect calls and deliver them to the UK for agent fulfillment at their offshore/ outsourced call centre.

Financial Benefits
A cost neutral solution whereby calls from overseas markets are now delivered into its call centre for free. i.e. no cost for the international call transport.