Customer
A high brand value European Airline

Scope of Requirements
To provide call centre and back office functionality in new APA based office

A solution could be deployed quickly and yet still grow within a uniform strategy.

Solution Provided
An IP Telephony system from Cisco, linked back to head office with VoIP time of day routing and call management reporting tools offered.

Financial Benefits
Speedy deployment gave immediate support for the new Australian operation.

The solution can gradually migrate its existing call centres to Voice over IP (VoIP) technology.

By having one central platform, the airline benefited from lower maintenance costs, together with reduced depensiy on legacy telecom/PBX skills base.

Customer got the flexibility to accommodate fluctuating customer demand and support the introduction of new services, on-demand.

Customer later procured Cisco NCM to provide replacement for ASPECT ACD supporting 350 seats. All other PBX units replaced at point of obsolesce with IP Telephony