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Air Arabia International Call Collection - April-2010
Tripudio provide a uniform and single source contract to collect all pan-European reservations calls and deliver them into the new contact centre. Tripudio deliver new service for HMV - January-2010
A new local 0818 xxx telephone number was deployed in Eire (RoI) to collect calls and deliver them to the UK for agent fulfillment at their offshore/ outsourced call centre. SAS migrate from toll-free telephone numbers - September-2009
SAS migrate away from expensive toll-free 0800 telephone numbers to ‘low-cost’ revenue generative numbers Travelport – a major global GDS & Travel Systems company - July-2009
Travelport select Tripudio to provide single source international telecommunications ISAS Technology – provider of consultancy & analytical reporting solutions for large call centers - June-2009
ISAS select Tripudio to provide a new IVR (Interactive Voice Response)system and call collection services. The Jewellery Channel – leading TV shopping and on-line retailer - May-2009
A ‘cost neutral’ solution whereby calls from overseas markets are now delivered into its call centre for free. Careline Services - Major FMCG outsource call centre - April-2009
A cost effective and secure call collection to handle worldwide Visa applications from Australia, Canada, Europe, New Zealand and USA and their delivery to a UK call centre. clickair – the largest Spanish Low Cost Airline select Tripudio for international call solutions - March-2009
Revenue generative telephone numbers deployed in clickair's major pan-continental markets allowing filtering / segmentation of calls prior to their delivery to the call centre staff. Myair.com select Tripudio to provide a pan-European solution for reservations calls. - February-2009
In line with many other airlines Myair chose to reduce it costs of in-bound call centre support by migrating from its international and ‘no-cost’ telephone numbers to ‘low-cost’ premium rate numbers. Jet4You select Tripudio to replace costly local and international 1-800 toll free telephone services - January-2009
To replace costly local and international 1-800 toll free telephone services for Jet4you – the Moroccan based Low Cost Airline Sabre select Tripudio to provide a single source network to collect all EMEA telephone enquiries. - December-2008
Sabre wanted to enhance customer service levels whilst reducing costs to its diverse international customer base. Holland Associates - Head Office Telephony Deployment - November-2008
Holland Associates chose Tripudio to source and manage the implementation of new telephone services into their Head Office Blue1 – the leading low cost airline in the Nordics - August-2008
Significant cost reduction of telecommunication costs and new ‘ancillary revenue’ income generated from each in-country PRN number.. Air Malta - Revenue Generative Call collection Services - June-2008
To replace costly local and international 1-800 toll free telephone services Outsource of Visa and Passport application enquires - May-2008
A cost effective and secure call centre environment to handle Visa applications via an off-shore call centre with integrated ‘expert knowledge’, credit card charging facilities and remote internationa Wizzair - the biggest Low Cost Carrier in Central and Eastern Europe - February-2008
To collect and transport all pan-European reservations calls into 4 multi regional call centers International Call Delivery - January-2008
Tripudio selected to provide international call delivery for the Columbus Travel Insurance contact centres B2B Telephony Strategy - November-2007
Toll-Free / Toll Share Call collection services were deployed for major customer markets with specific ‘GDS only’ numbers for reservations, help lines and customer services
IP Telephony - remote site / speedy deployment - March-2007
Deployment of an IP Telephony system linked to head office with VoIP IP Telephony Campus IP-PBX - September-2006
Managed IP telephony deployment for a UK travel and tourism company Inbound Premium Rate Solution - March-2006
A service offering for a Northern European low cost airline to support the cost of the inbound contact centre channel Call centre consolidation & CTI deployment - October-2005
Customer call collection and delivery from 80+ countries for a large European Airline
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